Support for visitors

Our support page will provide you with explanatory videos and our Visitor Guide for all questions on the use of the SPS Connect platform. We guide you through the individual functionalities and settings step by step. Our FAQ answers the most frequently asked questions.

On demand content

On demand content

In the SPS Connect lecture program, the top topics of the automation industry were discussed and significant innovations as well as detailed insights into technological developments were presented. Most of the presentations were recorded and will be available on the platform until 31 December 2020.

Select the navigation point "Event Program Recordings". Here you can filter by date and stage.


Our How-to videos and our Visitor Guide provide answers to your questions regarding the SPS Connect platform. 

Visitor Guide

Our Visitor Guide briefly explains the most important functionalities and settings of the SPS Connect platform. For a more detailed introduction please watch our how-to videos below.

How-to videos

How-to video Onboarding

This video explains the registration process for the SPS Connect platform step by step and helps you to fill in your personal profile for the matchmaking.

How-to video Matchmaking

You are wondering how you can find suitable exhibitors and products? This video will explain the matchmaking function and the individual options on the SPS Connect platform are presented in detail.

How-to video Agenda

Discover the varied program of the SPS Connect step by step. You will learn how to use the filter function and create your individual agenda.

General note

We recommend using one of the following browsers for the SPS Connect: Mozilla Firefox, Google Chrome, Opera or Vivaldi.


The lecture program of the SPS Connect will take place from 24 – 26 November 2020. All registered visitors will have access to the platform from the beginning of November up to and including 31 December 2020. This means that you can obtain information about the exhibitors and their products even before the regular date of the event and also afterwards. In addition, you can set up meetings with exhibitors from 16 November on.

You can register for the SPS Connect 2020 via our Ticketshop. After purchasing your ticket you will receive a confirmation e-mail and your access data for the platform. You can then create your own profile. Please feel free to contact our exhibitors to get a discount code for a free ticket to the SPS Connect. The discount code can be redeemed in our ticket store at the end of the order process.

The design and structure of the SPS Connect is oriented towards business-social-media platforms. Every exhibitor and every visitor is represented on the platform with their own profile and can indicate, among other things, which objective they are pursuing with their visit and which product groups they are interested in. On the basis of this and other data you will receive contact recommendations and have the opportunity to express your interest in exhibitors, their team members and products. You can then contact them to exchange information. It is also possible to search for suitable exhibitors yourself via our exhibitor list.

On the one hand, you can chat with the exhibitors throughout the entire event after interest has been mutually expressed. On the other hand, appointments for virtual meetings can be arranged and held via the platform in the period from 16 November to 04 December 2020. The virtual meetings take place directly on the platform, so no additional software needs to be installed. You will find all agreed appointments in your calendar on the SPS Connect. In addition, you have the possibility to save the appointments in your Outlook calendar.

Yes, from 24 – 26 November 2020 there will be an exciting and varied lecture program directly on the platform. This consists of pre-produced and live streamed panel discussions, lectures and keynotes. Here you can find the program. The program is also integrated on the platform in the event agenda, so that you can mark your personal favorites and see them at a glance. Like the virtual meetings, the lecture program is also integrated directly into the platform.

Furthermore, our exhibitors offer roundtables on various topics and products. You can join these roundtables via the platform and get information about the latest solutions and innovations in the automation industry and exchange ideas with the exhibitors.

Yes, we will make the lectures available on demand on the platform after the SPS Connect until 31 December 2020.

All lectures of the Main Stage and the Technology Stage will be simultaneously translated and are available after the 26 November on demand in German and English.

We recommend using one of the following browsers for the SPS Connect: Mozilla Firefox, Google Chrome, Opera or Vivaldi.

Any further questions on the SPS Connect? We are happy to help!

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