Skip

FAQ „SPS on air“

To make sure that your online experience is the best it can be, we have compiled the most important questions and answers about using the digital platform for you. If any questions remain unanswered, our contact persons are available to you at any time.

Opening up the digital platform

For exhibitors, the digital platform will start on 17 October 2022.
For visitors, the digital platform will start on 24 October 2022.

It will be open until 15 November 2022.

FAQ exhibitors

Digital platform

As soon as information is filled out in the Media Package Manager (MPM), the exhibitor can see directly in the preview how it will look on the website, app, etc. It looks exactly the same as in the exhibitor search on the website.

Exhibitor passes are valid for both the face-to-face event and the digital platform. Exhibitors can use the digital platform for the entire duration of the event.

Use Google Chrome, Mozilla Firefox, or Microsoft Edge to participate in the event. Internet Explorer is not supported by the digital platform.

Protection against data misuse is very important to us as an organizer. For that reason, the event complies with the current General Data Protection Regulation.

Structure of the platform

The platform is available in German and English and it is possible to switch between the languages in the top navigation bar.

In your personal profile, the data taken from the exhibition login and ticket registration can be expanded, the matchmaking information can be customized and a profile picture can be added.

Based on the information provided during matchmaking, the system suggests suitable conversation partners. Matching details are displayed on the profile pages of the participants. Your own matchmaking details can be changed or supplemented at any time in your personal profile.

Under "Search Participants" in the networking section, you can also find other participants. With the help of different filters, you can narrow down your results.

The company's main contact can add information about the industry, the products and services offered in the exhibitor area under "Company profile". Attendees indicate which companies, products, and services are of interest to them during the onboarding process. Matches result in your company being displayed to attendees as a recommended exhibitor in the dashboard.

Video call

Video calls work via the open source "Jitsi" in the browser, there is no login necessary as Jitsi is integrated into the platform.

You can participate in a video call with a laptop, PC as well as with a mobile device. To use all functions of a video call, you need a device with a camera and a microphone. Please make sure that your browser (Google Chrome, Microsoft Edge or Mozilla Firefox) has the latest version.

Mobile devices may have limitations due to different versions of the various operating systems.

There is a difference between scheduled and spontaneous video calls.

Scheduled video calls are possible between all participants. To do this, you arrange an appointment via your profile.

Spontaneous video calls, so-called instant video calls, take place between visitors and exhibitors. Spontaneous video calls can be started via the profile of exhibitor representatives using the button "Ad-hoc video call" if the contact person is currently available for this.

The video call cannot be recorded by any participant.

Ticketing / Access authorization

The exhibitor pass also provides access authorization for exhibitor representatives on the digital platform. These are created in the exhibitor ticket portal (ATP) by the exhibitor's main contact person.

With the exhibition login, the exhibitor representative can log on to the platform and is directly assigned to the exhibitor profile. In advance, all exhibitor representative profiles are inactive and must be activated on the platform by the main contact person in order to appear as a contact person in the company profile.

The main contact person is the company representative who corresponds with the exhibition team as the first point of contact. This person has admin rights on the platform and must activate the profiles of the exhibitor representatives. The main contact person can also appoint one or more representatives who also have admin rights. In addition, the main contact person can edit the exhibitor profile in the exhibitor area.

Session/Roundtable

The exhibitor can book an exhibitor channel or a roundtable.

When booking an exhibitor channel, the exhibitor has the choice, in consultation with us, whether to implement a live stream, a web conference (jump from the platform to their own streaming tool, e.g. Zoom) or pre-produced video (available on-demand).

The content the exhibitor sends to us as a live stream is shown on one of the live stages at the booked time.

A web session is a switch from the platform to a streaming provider chosen by the exhibitor. In the program, the link received from the exhibitor is embedded.

A pre-produced video is recorded in advance by the exhibitor and sent to us. The video is available on-demand on the platform.

The exhibitor has the following options to implement streaming at his site:

  • via cell phone or app
  • with a streaming software via camera or webcam on a computer
  • with Webex or Zoom conference via a computer
  • with a freely selectable agency via a professional setup

The exhibitor will receive a stream URL and stream key to insert into the streaming app or software they are using.

Please note the following streaming parameters:

Video Codec
Protocol: rtmp
Codec: h.264
Resolution: min. 720p (1280 x 720px)
Aspect ratio: 16:9 landscape
Transmission: 720p - 2-4,5 Mbit/s; 1080p - 3.5-6 Mbit/s

Audio codes
Codec: aac
Transmission: 128 kbit/s

The streaming provider is currently available in all countries.

Two weeks before the launch of the platform, we provide test pages. In this short test, the entire set-up and the transmission of the live stream are tested. This is a short test of max. 10-15 minutes.

A roundtable is a digital conference room where exhibitors can present product presentations, short workshops or press conferences with a maximum of 100 participants.

 

The exhibitor can choose the duration of 15 or 30 minutes when configuring the roundtable.

Roundtables can be found in the respective exhibitor profile under "Our Events". In addition, there is a separate section in the event calendar where all roundtables are listed.

Exhibitors can use the social share function to promote their roundtables.

The round table works as a Zoom meeting and is integrated into our digital event platform. The round table is hosted in the browser and does not require a separate log-in. No personal Zoom account of the exhibitor is required.

The exhibitor's hardware must comply with Zoom's system requirements:

System requirements

Supported operating systems

Supported tablets and mobile devices

Browser

Processor and RAM requirements

High DPI support

Bandwidth requirements

Participants only need to pay attention to the browser or browser version:

Supported browsers

All participants have the same rights in the meeting (video, audio) to ensure an exchange at the same level.

The chat function and screen sharing can be activated or configured by the exhibitor in the Zoom meeting. If participants leave the meeting during the roundtable, space is freed up for additional participants.

The first-come-first-served principle applies to roundtable participation. There is no provision for an Invite-Only roundtable.

By activating the waiting room function, the exhibitor can allow key customers to enter first and only then open the meeting to all other participants.

No, the ticket  is a requirement to participate in a roundtable.

No, there is no recording during roundtables.

No, this is not possible in the browser-based version of Zoom.

Contact Management

With the Contact Management, exhibitors have the opportunity to keep track of their digital trade show activities and organize the exchange and tracking of relevant contacts within the team.

In the worklist, contacts are listed in tabular form and can be assigned to an agent. In addition, the status as well as the potential of the contact can be specified.

Depending on how the contact is established, a distinction is made between active and passive contacts. Active contacts are equivalent to handing over a business card at the physical event. Passive contacts can arise, for example, through profile visits or visits to a program item or roundtable. Here you will receive the company name and first and last name. Convert them into an active contact by contacting them.

FAQ visitors

Digital platform

Visitor tickets are valid for both the face-to-face event and the digital platform. With your day ticket, you can use the digital platform for the entire duration of the event.

Use Google Chrome, Mozilla Firefox, or Microsoft Edge to participate in the event. Internet Explorer is not supported by the digital platform.

Protection against data misuse is very important to us as an organizer. For this reason, the event complies with the current General Data Protection Regulation.

Yes. You can find them here.

Structure of the platform

The platform is available in German and English and it is possible to switch between the languages in the top navigation bar.

In your personal profile, the data taken from the exhibition login and ticket registration can be extended, the matchmaking information can be customized and a profile picture can be added.

Based on the information provided during matchmaking, the system suggests suitable conversation partners. Matching details are displayed on the profile pages of the participants. Your own matchmaking details can be changed or supplemented at any time in your personal profile.

Under "Search Participants" in the networking section, you can also find other participants. With the help of different filters, you can narrow down your results.

 

Video call

Video calls work via the open source "Jitsi" in the browser, there is no login necessary as Jitsi is integrated into the platform.

You can participate in a video call with a laptop, PC as well as with a mobile device. To use all functions of a video call you need a device with a camera and a microphone. Please make sure that your browser (Google Chrome, Microsoft Edge or Mozilla Firefox) has the latest version installed.

Mobile devices may have limitations due to different versions of the various operating systems.

There is a difference between scheduled and spontaneous video calls.

Scheduled video calls are possible between all participants. To do this, you arrange an appointment via your profile.

Spontaneous video calls, so called instant video calls, take place between visitors and exhibitors. Via the profile of exhibitor representatives, a spontaneous video call can be started via the button "Ad-hoc video call" if the contact person is currently available for this.

The video call cannot be recorded by any participant.

Ticketing / Access authorization  

With a valid visitor ticket and the exhibition login, you can access the platform from 24 October 2022.

After the first registration on the platform, the visitor goes through an onboarding process that helps him create his profile. Here the visitor answers questions that are necessary for the matchmaking process and he has the opportunity to add a profile picture.

Session/Roundtable

A roundtable is a digital conference room where exhibitors can present product presentations, short workshops or press conferences with a maximum of 100 participants.

Roundtables can be found in the respective exhibitor profile under "Our Events". In addition, there is a separate section in the event calendar where all roundtables are listed.

Exhibitors can use the social share function to promote their roundtables.

Visitors can save the relevant roundtables in the watch list and join them via a button when they start. The first-come-first-served principle applies to participation in the roundtables. The number of participants is limited to 100.

The round table works as a Zoom meeting and is integrated into our digital event platform. The round table is hosted in the browser and does not require a separate log-in. No personal Zoom account of the exhibitor is required.

The exhibitor's hardware must comply with Zoom's system requirements:

System requirements

Supported operating systems

Supported tablets and mobile devices

Browser

Processor and RAM requirements

High DPI support

Bandwidth requirements

Participants only need to pay attention to the browser or browser version:

Supported browsers

All participants have the same rights in the meeting (video, audio) to ensure an exchange at the same level.

The chat function and screen sharing can be activated or configured by the exhibitor in the Zoom meeting. If participants leave the meeting during the roundtable, space is freed up for additional participants

No, access to the platform is a requirement to participate in a roundtable.

No, there is no recording during roundtables.

No, this is not possible in the browser-based version of Zoom.

Take part in the SPS now

For exhibitors

Showcase your products, services and solutions.

More information

For visitors

Experience innovative products and trends.

Secure your ticket

For journalists

Current press releases, photos - discover our service for journalists.

Press